Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Llanelli | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Llanelli collects, uses, and safeguards your information in compliance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Llanelli is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Llanelli and across the UK. As a data controller, we are responsible for your personal information and are committed to keeping it secure.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of personal data:

Identity data: Full name, date of birth, gender
Contact data: Address, email address, telephone number
Health data: Medical history, current medications, weight, BMI, and other clinical information relevant to your treatment
Transaction data: Payment information and order history
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and protection.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist-led consultation process
To dispense and deliver approved medications, with delivery typically within 1 working day of pharmacist approval
To communicate with you regarding your orders, consultations, and ongoing care
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate medical and dispensing records as required by pharmacy law
To improve our services and website performance

Our lawful bases for processing include contractual necessity, legal obligation, and, for health data, the provision of healthcare and treatment under Article 9(2)(h) of UK GDPR.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies may include:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Used to monitor website traffic and usage patterns
Preference cookies: Used to remember your settings and preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances:

Healthcare providers: Where clinically necessary, with other healthcare professionals involved in your care
Delivery partners: Name and address details shared with courier services to fulfil your medication delivery
Payment processors: Secure processing of payments through compliant third-party providers
Regulatory authorities: Where required by law, including the GPhC, NHS, or other statutory bodies
IT service providers: Companies supporting our website and data storage systems, bound by strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

6. Data Retention

We retain patient and medical records for a minimum of 8 years in line with NHS and GPhC guidance. Financial records are kept for 6 years. After retention periods expire, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is encrypted and stored on secure, UK-based servers.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information. You also have the right to restrict or object to certain types of processing and to data portability where applicable. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Llanelli
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We may update this policy from time to time. The most current version will always be available on our website, with the date of the latest revision clearly displayed.